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Categories

Returns / Refunds

Defective Products

TheDartZone stands behind the products we sell.  Most dart manufacturers warranty their products directly and should be contacted directly. Other products such as flights and shafts may have limited warranties. Please contact us if there are any issues with a product.

Incorrect Orders

At theDartZone we take pride in providing the highest levels of customer service. But occasionally we may make a mistake. If this occurs, please contact us immediately and we will make it right.

Non-Defective Product Returns

New, unused or unwanted products can be returned within 14 days of purchase.  These products must be in the original box / packaging, be unused and in like NEW condition.  Non-defective returns may be subject to a 15% restocking fee.  All product returns must be requested using the online system (see below) or by phone.  

Shipping charges will not be reimbursed for non-defective product returns.  If the original order qualified for free shipping and that order would no longer qualify for free shipping after the non-defective items are returned, then a $5.00 shipping fee will be subtracted from the amount reimbursed.

COVID-19 UPDATE: the return period has been updated to 21 days and the 15% restocking fee will be waived.

Return Authorization

For your convenience, all returns, for any reason, can be requested through your account on theDartZone.com. Log into your account, go to the “My Account” page and select the “Completed” option from the left menu. Find the order that you would like to return and click the “Return Item(s)” link. Complete the required fields and submit the return request. We will respond within 24 hours.

Refunds

All refunds will be made in the same tender as the original order (same credit card or PayPal).   Refunds will be issued within 2 business days of the time we receive return shipment.  

Return Address

theDartZone
51212 E Bourne Ter
Novi, MI 48374