- Returns / Refunds
Returns / Refunds
Defective Product Returns
TheDartZone guarantees all products we sell. Defective products can be returned within 14 days of purchase for either a store credit or refund. All product returns must include a Return Authorization Number (see below)
Non-Defective Product Returns
Any new, unused or unwanted products can be returned within 14 days of purchase. These products must be in the original box / packaging, be unused and in like NEW condition. Non-defective returns will be subject to a 15% restocking fee. All product returns must include a Return Authorization Number (see below). Shipping charges will not be reimbursed for non-defective product returns. If the original order qualified for free shipping and that order would not longer qualify for free shipping after the non-defective items are returned, then a $5.00 shipping fee will be subtracted from the amount reimbursed.
Return Authorization Number
All returns, for any reason, must be accomplied by a Return Authrization Number. This number can be generated by simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This number must be included in the box with your return in order to receive proper credit to your account.
All refunds will be made in the same tender as the original order. Refunds on credit card orders will be made to the same credit card. Refunds will be issues within 5 business days of the time we receive the goods.